سياسة الخصوصية

1. Scope

This Policy applies to qiblah.me, the Qiblah app, related features such as notifications, widgets and Apple Watch, and the contact and request-tracking services.

2. Data we may handle

Location data

The app may request permission to access device location to help determine the Qibla direction, calculate prayer times, and display information relevant to your location. The app receives location only according to operating-system permissions. You can disable location access at any time in device settings.

Settings and in-app data

Some features may use your preferences, notification settings, and information you enter into app tools to provide the function you requested. Certain data may be stored locally on your device or within operating-system capabilities used by the feature.

Contact and support data

If you submit an issue or suggestion through the website, we may process your name, email address, mobile number, message type, issue category, conversation content, attachments you choose to upload, reference number, and message timestamps.

Technical and security data

The service infrastructure may process ordinary operational information such as network address, browser type, request logs, and session data where needed to operate and protect the service, prevent abuse, and diagnose failures.

3. How data is collected

• Directly from you when you complete a form, contact support, or upload an attachment.
• From your device when you expressly grant a permission for a feature such as location or notifications.
• Automatically to the limited extent needed to operate and protect the website, such as request and session logs.

4. Why we use data

• To provide Qibla direction, prayer times, and features that depend on location or device settings.
• To provide alerts and functions you choose to enable.
• To save settings and preferences required to operate features.
• To respond to reports, suggestions, and support requests.
• To protect the service, prevent abuse, and diagnose failures.
• To comply with applicable legal requirements.

5. Advertising and tracking across apps and websites

We do not sell personal support data or use it for behavioral advertising. If a future feature introduces data use that requires App Tracking Transparency permission or another additional consent, that use will not occur before the required permission is presented and the App Store disclosures and this Policy are updated as required.

6. Sharing and third parties

We may share the minimum necessary information with service providers that support hosting, email, security, or technical delivery of the service, or with competent authorities where disclosure is legally required. Contracted service providers are expected to protect data and use it only for the specified purpose with appropriate safeguards.

Apple or operating-system services may also process certain information when you use the App Store, system permissions, Apple Watch, or other system features, subject to Apple’s policies and the feature you choose to use.

7. Permissions and consent controls

You can grant, deny, or revoke location, notification, and other device permissions at any time in system settings. Revoking a permission required by a feature may stop that feature from working, but it does not prevent you from using other features that do not require that permission.

8. Retention and deletion

We retain data only for as long as necessary for the purpose for which it was collected or to meet a legal requirement. Support requests and attachments may be kept for a reasonable period to resolve the request and document the conversation, then deleted or de-identified when no longer needed unless the law requires otherwise.

You can request deletion of support data you provided to us by emailing info@qiblah.me. If account creation is introduced in the app in the future, an in-app or directly linked method to initiate account deletion and deletion of associated data will be provided in accordance with App Store requirements.

9. Your rights and privacy choices

Subject to applicable law, you may have the right to be informed of the basis and purpose of collection, access your personal data, request a copy, request correction, completion or updating, request destruction where applicable conditions are met, and withdraw consent where consent is the basis for processing.

To exercise these rights or request deletion or correction of support data, contact info@qiblah.me. We may request reasonable information to verify identity before acting on a request that affects personal data.

10. Cross-border transfers

Some technical services may rely on providers or infrastructure located outside the Kingdom of Saudi Arabia. Where cross-border transfer rules apply, transfers are handled using appropriate legal safeguards.

11. Data security

We use appropriate technical and organizational measures to reduce the risk of unauthorized access, alteration, loss, or misuse. No electronic method can guarantee absolute security, so safeguards are reviewed and improved over time.

12. Children

Our support forms are not designed to intentionally collect personal data from children. Where a user does not have full legal capacity, features that require submission of personal data should be used under the supervision of a parent, guardian, or legal representative as required by applicable law.

13. Accuracy of App Store disclosures

The privacy information published in App Store Connect should match the app’s actual practices and any SDKs or service providers integrated into it. If practices change or a new provider or data type is added, this Policy and the App Store privacy disclosures should be updated before or together with the change as required.

14. Changes to this Policy

We may update this Policy when Qiblah features, data practices, legal requirements, or platform requirements change. The latest update date will appear at the top of this page.

15. Contact and privacy requests

For privacy questions, access, correction, deletion, or consent-withdrawal requests where available, contact info@qiblah.me or use the contact form on qiblah.me.